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Privacy Policy

This Privacy Policy outlines how We Love Health Services (ABN 49427694706) collects, uses, and protects personal information through our website www.welovehealthservices.com.au. It applies in addition to the Terms and Conditions of our Site.

Consent

By using our website, you consent to:

  • The conditions outlined in this Privacy Policy; and

  • The collection, use, and storage of personal information as described here.

What is Personal Information?

Under the Privacy Act 1988 (Cth), “personal information” refers to any information or opinion about an identified individual, or an individual who is reasonably identifiable, regardless of whether:

  • The information is true or not; and

  • The information is recorded in material form or not.

If information does not reveal your identity, or make you reasonably identifiable, it will generally not be considered personal information under this policy.

Information We Collect

The personal information we may collect includes (but is not limited to):

  • Name

  • Email address

  • Contact number

We may also collect non-identifiable information through cookies to improve user experience on our website.

How We Collect Personal Information

We collect personal information in the following ways:

  • When you provide it directly through our website (e.g. contact forms).

  • Through cookies and analytics, which track site usage but do not personally identify you.

Purpose of Collection

We collect personal information to:

  • Provide you with the best possible service experience on our website.

  • Improve and customise our website functions.

  • Send direct marketing material where appropriate and expected.

We may disclose personal information to trusted service providers who assist us in operating our website. Occasionally, maintenance or support personnel may access this information in the course of their duties.

Direct Marketing

By using our website, you consent to receiving direct marketing communications from us. These will only be sent if:

  • We collected your information directly from you; and

  • The material is relevant and reasonably expected.

You can opt out of receiving direct marketing at any time. We do not use sensitive personal information for marketing purposes.

Access and Correction

You may request access to the personal information we hold about you, in accordance with Australian Privacy Principle 12.

You may also request corrections to inaccurate personal information under Australian Privacy Principle 13. To make such a request, please contact us using the details below.

Complaints

If you wish to make a complaint about how we handle your personal information:

  1. Please contact us using the details below.

  2. We will review your concerns, seek clarification if required, and work with you to resolve the issue.

  3. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).

Overseas Transfer

We will not disclose your personal information to recipients outside Australia unless:

  • You specifically request it; or

  • You consent to such a transfer.

Please note, if your information is transferred overseas at your request, the recipient may not be bound by Australian Privacy Principles.

Contact Us

If you have questions about this Privacy Policy, would like to access or correct your information, or wish to make a privacy-related complaint, you can contact us at: welovehealthservices@gmail.com